Frequently Asked

 

1. What's your return and exchange policy?

Returns and exchanges must be requested within 30 days of purchase. Items must be unused, in their original condition, and in their original packaging. We provide free return shipping for exchanges and store-credit refunds; customers are responsible for return shipping when requesting a refund to the original payment method. Sale items are eligible for exchange or store credit only. For complete details, please review our Returns Policy.

2. How do I start a return?

To start a return, visit our Returns Center and enter your order number and email address. Select the item you want to return, choose the reason, and follow the instructions for packing instructions.

Returned items must be unused, unworn, and in their original packaging with tags attached. Sale items are final sale for refunds, but are still eligible for exchange or store credit. If you need help finding your order number or using the returns portal, contact our support team.

3. How can I check my return or refund status?

After your return is delivered to us, please allow up to five (5) business days for it to be processed and inspected. Once your refund is issued, the funds may take an additional 3 to 4 business days to appear, depending on your payment provider. 

Use your return tracking number to confirm delivery. If the tracking shows that your return was delivered and the processing timeframe has passed, contact support with your order number and tracking information.

4. When will I get my exchange order?

Your exchange will ship within 2–3 business days after your return has been received, processed, and inspected. You’ll receive an email confirming receipt of your return, shortly followed by a second email with tracking information once your exchange ships.

5. I never got an order confirmation – what do I do?

First, check your spam or promotions folder — confirmation emails sometimes land there. If you still can't find it, email us at hello@sownagain.com with the following so we can track it down quickly:

• The email address used at checkout

• Your first and last name

It may take our team 1–2 business days to respond due to a high volume of inquiries, so please give us that window before following up. Once we locate your order, we'll let you know and provide you with your order confirmation.

6. What’s the status of my order?

Please allow 1–3 business days for your order to be processed. We do not ship orders on weekends or holidays.

During periods of high order volume, processing may take longer than usual. Once your order has been processed, it will be shipped using the method selected at checkout.

If your order has not shipped within three business days, or you believe there may be an issue with your shipment while it is in transit, please contact hello@sownagain.com so we can help. 

7. How do I pick the right size, and what if it doesn't fit?

Every product page has a size chart with measurements — we recommend checking it before you order, since fit can vary between styles (fitted vs. boxy tees, for example). If something still doesn't fit the way you hoped once it arrives, you're covered: exchanges for a different size are free within our 30-day window, and we'll send you a prepaid label so getting the right fit doesn't cost you anything extra.

8. My order arrived damaged or the wrong item was shipped — what now?

We're sorry about that, and we'll make it right! Email hello@sownagain.com with your order number and a photo of the item you received, and our team will be happy to help. 

6. Can I recycle my old clothing with Sown Again?

Yes! We've partnered with SuperCircle to give worn-out apparel a second life instead of sending it to a landfill. You can start a recycling order through the Recycle link in our site navigation, which takes you to our SuperCircle portal for instructions on what to send in and how to ship it. Reward details (like store credit for participating) are listed on that page and can change, so check there for the most current offer before you send anything in.