Returns & Exchanges
We want you to love what you ordered. If something isn’t right, we’re here to help.

30-Day Window All return and exchange requests must be submitted within 30 days of your order shipping. We’re unable to accommodate requests made after this period.

Return Shipping Labels For domestic orders, a free return shipping label will be provided for exchanges and refunds to store credit. We do not provide a free return shipping label when returning an item for a refund to the original method of payment.

International Orders For orders shipped outside the US, we offer returns for store credit or a refund to your original payment method. Return shipping costs will be deducted from your refund or store credit. We’re unable to process exchanges on international orders. If you’d like a different size or color, please submit a return and place a new order.

Damaged Items If your order arrives damaged, we’ll issue a full refund to your original payment method, no questions asked.

Item Condition To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

How to Return Please refer to the Returns section for step-by-step return instructions.

Questions? Reach out to us at hello@sownagain.com. We’re happy to help.

Items Purchased on Sale
Please note that items purchased while on sale or during promotional events are only eligible for exchange or store credit. Refunds to the original payment method are not available for sale items.

Holiday Season
Items eligible for a return and purchased between November 15, 2026 and December 21, 2026 can be returned for a refund or exchange until January 31, 2027.

Partial Refunds
In certain situations, we may only be able to offer a partial refund. This applies to items that are not in their original condition, are damaged, or have missing parts for reasons not caused by our error.

Refunds
After we receive your returned item, we will inspect it and send you an email to let you know we’ve received it. We will also let you know if your refund has been approved or rejected. If approved, your refund will be processed and credited to your original method of payment or issued as store credit, depending on the option you selected.

Late or Missing Refunds
To check the status of your refund, start by reviewing your bank account. If it hasn’t been posted yet, contact your credit card company and then your bank. Refunds can take some time to process, so please be patient. If you still haven’t received your refund, please contact us at hello@sownagain.com.

Gifts
If you received an item as a gift that was marked as such when purchased and shipped directly to you, you are eligible for a gift credit equal to the value of the item you return. Once we receive the returned item, we will mail you a gift certificate.

However, if the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will refund the gift giver and they will be notified of your return.